Hyphen combines business rules with AI agents to automate operational workflows — matching, routing, approvals, and exception handling — with human judgment where it matters.
Built for finance, healthcare, insurance, and operations teams that run complex workflows at scale.
Matching records. Reviewing documents. Routing approvals. Checking compliance. The logic is known — but the exceptions need judgment. Today, humans do all of it.
Teams spend days cross-referencing records across systems, chasing discrepancies row by row in spreadsheets.
Different people apply different judgment to the same cases. Quality depends on who is working that day.
The 10% of cases that need human judgment slow down the 90% that could be automated.
Automate the repetitive checks your team does hundreds of times a day. Free them for the work that actually needs human judgment.
Rules and AI agents work through the routine instantly. Cases move without queue delays or waiting for the next available person.
When confidence is low, the workflow pauses and routes the case to your team for approval. AI never makes irreversible decisions alone.
Every decision is logged with a full audit trail. Sensitive data is redacted before it hits storage. Compliance is built into the runtime.
Use Hyphen as the automation layer inside your own product. Drop in the Ops Console SDK for approvals, data tables, and document uploads — connected to live workflows.
Send data from anywhere — webhooks, file uploads, API calls. Hyphen normalizes it into a structured format before it touches your logic.
{
"type": "refund_request",
"customer": "Acme Corp",
"amount": 2340.00,
"order_id": "ORD-8812",
"reason": "defective_item"
}
// Validated. Routed to processing.
Business rules process clear-cut cases instantly. When a case is ambiguous, an AI agent investigates — calling tools, checking data, and building a recommendation.
// Rule: check refund eligibility if (order.days_since_purchase <= 30 && order.status === "delivered") { approve(request); } else { // Outside policy → AI agent reviews agent.investigate(request); }
The workflow pauses and presents findings to your team. They approve, reject, or redirect. Then the workflow resumes automatically.
Refund of $2,340.00 for order ORD-8812. Item returned 45 days after purchase — outside 30-day policy.
Match invoices to payments with tolerance rules. Flag duplicates, missing payments, and amount discrepancies automatically. AI investigates the exceptions.
MATCHER + AI AGENTTriage claims by type and severity. Auto-approve routine claims within policy limits. Route complex cases to adjusters with AI-generated summaries.
RULES + HUMAN APPROVALValidate operations against regulatory rules in real time. Flag violations before they become incidents. Generate audit-ready reports automatically.
RULES + AUDIT TRAILUse Hyphen as the operations backend for your SaaS. Your customers get intelligent automation — you ship in weeks instead of building for years.
B2B2B/C • API-FIRSTSecurity is not a feature we added. It is how the platform was built. Every agent action, every data transformation, every decision is governed.
Deploy to your own cloud or on-premises. Your data never passes through our servers. Full network isolation with private VPC support.
Every step, every AI reasoning cycle, every human decision is logged. Sensitive data is redacted automatically before it hits storage.
AI agents can only access tools explicitly granted in the workflow. No tool discovery, no privilege escalation, no surprises.
Prompt injection defense, network egress filtering, and input sanitization run on every request. Protection is not optional.
Hyphen runs on a containerized, cloud-agnostic stack. Start with our managed service, then migrate to your own infrastructure when you need to. Zero lock-in.
Describe a workflow in natural language or define it in JSON. Register actions, launch agents, and poll results. Everything is an API call.
POST /ai/generate-workflow { "prompt": "When a customer requests a refund, check if the order is within a 30-day return window. If yes, auto-approve. If no, pause for manager approval." } // Returns a deployable workflow // in under 30 seconds.
See how Hyphen handles your operational workflows — matching, approvals, reviews, and exception handling — in a 30-minute live demo.