Hyphen runs your operational workflows with business rules and AI agents — clearing the cases that follow your rules, investigating the messy ones, and escalating to your team when judgment is required. In your environment. With a record of every step.
The work comes in messy · rules clear it, AI investigates, you approve · it comes out done and logged
The work that runs the real economy still runs on spreadsheets and email. Hyphen brings governed AI to it — logistics, procurement, compliance, claims, fulfillment, and case review.
Matching, reviewing, routing, checking — the logic is known, but the exceptions need a person. So today, people do all of it.
Records cross-referenced by hand, row by row, across systems.
The same case gets a different answer depending on who’s working.
The 10% that needs a person slows the 90% that doesn’t.
Rules handle the obvious. AI handles the rest. Your team handles the judgment — and nothing happens off the record.
A built-in matching engine clears what follows your rules — instantly, no AI cost. The AI is saved for the exceptions.
Every decision logged, sensitive data redacted, irreversible calls paused for a human. Safe in front of an auditor.
Hosted by us, or run it in your own environment — cloud, on-prem, or air-gapped. Your data stays put.
Send data from anywhere — webhooks, uploads, API calls. Hyphen normalizes and validates it before it touches your logic.
The matching engine clears rule-based cases instantly, with no AI cost. Ambiguous cases go to a bounded AI agent that investigates and recommends.
The workflow pauses with full context and the agent’s recommendation. Your team approves, rejects, or redirects — then it resumes, logged.
Pick the operation eating the most hours. Hyphen runs the routine and routes the exceptions to your team.
Match records across systems with your tolerance rules. Mismatches and gaps get flagged; AI investigates; your team approves.
MATCHER + AI AGENT · THE FASTEST PLACE TO STARTTriage by type and severity, auto-clear what’s in policy, route the rest with an AI summary.
RULES + HUMAN APPROVALCheck operations against your rules in real time. Flag issues early, produce audit-ready records.
RULES + AUDIT TRAILUse Hyphen as the operations backend for your SaaS. Ship intelligent automation in weeks, not years.
B2B2B/C • API-FIRSTNot features we added — how the platform runs. Start hosted, move to your own environment when you’re ready.
Your own cloud, on-prem, or air-gapped. Data never touches our servers; bring your own keys.
Every step, reasoning cycle, and decision logged. Sensitive data redacted before storage.
Agents use only the tools you grant. Prompt-injection and egress defense on every request.
Live in minutes on our platform. Move to your own AWS, Azure, GCP, on-prem, or air-gapped when ready. Zero lock-in. SOC 2 Type II in progress.
Describe a workflow in natural language or define it in JSON. Register actions, launch agents, and poll results. Everything is an API call.
POST /ai/generate-workflow { "prompt": "When a customer requests a refund, check if the order is within a 30-day return window. If yes, auto-approve. If no, pause for manager approval." } // Returns a deployable workflow // in under 30 seconds.
Our infrastructure has run in production for years; the governed-AI layer is new. We’re opening it to a few design partners — one workflow, proven on your own data, with direct access to our engineering team and preferred terms.
See how Hyphen runs your matching, approvals, and exceptions — on your own sample data — in a 30-minute walkthrough.